Auteur : McConnell, Charles R.

Édition : 8th edition

Maison d'édition : Jones and Bartlett Learning

Date de publication : 2015

Collation : xvii, 589 p. : ill.

ISBN : 9781284054415

Langue : Anglais

Table des matières : 1. The evolving supervisory role -- 2. The volatile healthcare environment -- 3. The nature of supervision : health care and everywhere -- 4. Management and its basic functions -- 5. Delegation and empowerment : forming some good habits -- 6. Time management : expanding the day without stretching the clock -- 7. Self-management and personal supervisory effectiveness -- 8. Interviewing : start strong to recruit successfully -- 9. Leadership and the supervisor -- 10. When the employees are professionals -- 11. Motivation : intangible forces and slippery rules -- 12. Performance appraisal : cornerstone of employee development -- 13. Criticism and discipline : guts, tact and justice -- 14. The problem employee and employee problems -- 15. The supervisor and the human resource department -- 16. Ethics and ethical standards -- 17. Decisions, decisions -- 18. Management of change : resistance is where you find it -- 19. Communication : not by spoken words alone -- 20. How to arrange and conduct effective meetings -- 21. Budgeting and cost control -- 22. Quality and productivity : sides of the same coin -- 23. Teams, team building and teamwork -- 24. Methods improvement : making work and life easier -- 25. Reengineering and reduction-in-force -- 26. Continuing education : your employees and you -- 27. The supervisor and the law -- 28. Living with HIPAA -- 29. Organization communication : looking up, down and laterally -- 30. Unions : avoiding them when possible and living with them when necessary

Résumé : The Eighth Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible.

Key Features:
• Particularly valuable to those new to management and supervisory responsibilities
• Deals with the fundamentals of management from the unique context of the healthcare organization
• Useful as a classroom tool and also as a working guide, a text students will want to keep and refer to later
• Thoroughly updated, including two new chapters on the "Evolving Supervisory Role" and the "Volatile Healthcare Environment"

Mots-clés : Personnel - Direction / Équipements sanitaires - Administration / Personnel - Supervision

Cote : WX 159 M129e 2015